Support & Help Center

Frequently Asked Questions

1. How do I start a call?

• Open the app and sign in with your phone number
• Enter your request (e.g. "Call British Gas about my bill")
• Verify the company name and phone number
• Confirm the call details
• Call4Me will handle the call on your behalf
• Monitor the call status and transcript in real-time

2. How does Call4Me work?

Call4Me makes customer service calls on your behalf:

• Listens to the company's IVR (Interactive Voice Response) system
• Understands voice prompts and menus
• Navigates through automated systems automatically
• Communicates with human agents when needed
• Provides you with real-time updates

3. What information do I need to provide?

To use Call4Me, you'll need:

• Your phone number (for authentication and call identification)
• Your country (to locate the correct customer service numbers)
• The company you want to call or the phone number directly
• A clear description of what you need

4. Is my call secure?

• All calls are encrypted end-to-end
• We don't store call recordings or audio files
• Your phone number is kept confidential
• Temporary audio processing is automatically discarded immediately after use
• We comply with data protection regulations (GDPR, CCPA)

5. How long does a call take?

Call duration varies depending on:

• The complexity of your request
• The company's automated system
• How quickly you need information
• Whether you need to speak with a human agent

Most calls take between 5–30 minutes. You can monitor progress in real-time.

6. What if I want to take over a call?

Tap the "Take Over" button at any time. Your phone will ring and you'll be transferred directly into the conversation.

7. Can I favourite companies?

• Tap the star icon during or after a call
• Access your favourites from the Favourites section
• Quickly start new calls to your favourite companies

8. What if the app encounters an error?

• Check your internet connection
• Make sure you have the latest app version
• Try signing out and back in
• Force close and restart the app
• If problems persist, contact our support team

9. How do I update my profile?

• Go to Settings (gear icon in the app)
• Tap "My Profile"
• Edit your phone number, country, or preferences
• Save your changes

10. What countries are supported?

• United Kingdom
• United States
• India
• Germany
• France

More countries coming soon.

Troubleshooting

Can't sign in

• Verify you entered the correct phone number
• Check that you received the verification code
• Ensure your internet connection is stable
• If you've cleared your data, you may need to create a new account

Call won't start

• Verify the phone number is correct
• Ensure you have a stable internet connection
• Check that your device's microphone permissions are enabled
• Try restarting the app

Can't hear the call

• Verify your device volume is turned up
• Check that your speaker is enabled (not on mute)
• Try using your device's speaker instead of earpiece
• Restart the app and try again

The call dropped

• Check your internet connection
• Restart the app
• Try making the call again
• If issues persist, contact support

Not getting notifications

• Check that notifications are enabled in your phone settings
• Go to app settings and enable notification permissions
• Verify you're logged in to the account
• Restart the app

Account & Data

To delete your account and data:

• Go to Settings → Privacy → Delete Account inside the app, or
• Visit: call4me.tech/delete-account

Your data will be permanently deleted within 30 days of the request.